Interviews

	Wells Fargo forges ahead Wayne Mekjian, Group Technology Executive and Chief Information Officer of Wells Fargo, discusses how technology has helped the company thrive amid the recent market downslide and how it’s continuing to push the incredible rate of change in the industry. By Leslie Knudson More >>		Making wealth protection easier With over seven million customers in the US, ING’s US insurance arm has been experiencing a surge in growth in recent years. Spearheading this expansion is Catherine Smith – a business leader who has headed up a variety of departments within the company before being elevated to CEO in 2006. FST caught up with her to get a better insight into the company’s focus. More >>
	Grassroots banking Since its emergence in the early seventies Commerce Bank’s philosophy has always been to put the needs of the customers first. Today, it’s a business riding an upward curve with its flexible and innovative approach to banking. FST tracked down Executive Vice President Linda Verba to discuss the banks’ cult-like following among its “crazy fans” and building brand loyalty through legendary customer service. By Julian Rogers More >>

Other Interviews

Technology priorities
FST editor Tim Young speaks exclusively with Martin Davis, Wachovia’s CIO, about managing the technology of the Charlotte based giant.
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Global ambition
Dubbed the ‘world’s local bank’, HSBC is a global heavyweight looking to build on its foothold in the lucrative North American market. At the heart of its expansion is the drive the make its products and internal systems “intuitive, quick and east to use” says Andrew Armishaw, CIO of HSBC-North America.
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E*TRADE meets web 2.0
E*TRADE CIO Greg Framke on wikis, mashups and what web 2.0 can do.
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Stamping out fraud
Reputed to be the most ‘phished’ brand on the internet, FST spoke PayPal CISO Michael Barrett
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The rise of the ‘data czar’
Citigroup is credited with creating the first dedicated chief data officer within financial services. FST spoke with him.
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Corporate vision
Gary Greenwald, Global Head of Capabilities and Information Products at Citi Global Transaction Services, talks digital signatures.
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Putting the bits together
A division of the Financial Services Roundtable, BITS is an association of C-level executives from 100 of the largest financial institutions in the US.
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Biometrics: the final frontier in security?
Financial institutions are constantly striving to ensure their networks and processes are as resilient and secure as possible.
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Looking after your employees: the key to recovery
While financial institutions have been praised for their competence at dealing with business continuity, too often the focus can be on the IT or business side of recovery over the human.
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Making CRM work for your enterprise
The first successful internet bank, NetBank has been operating for over ten years now.
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Locking down your networks
A full-scale security breach would be disastrous for financial services companies, but even attacks that lead to disruption of service for a couple of hours can damage customer confidence.
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The lowdown on laundering
FST talks to Dan Soto, Advisory Board Co-Chair of the Association of Certified Anti-Money Laundering Specialists (ACAMS).
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“Driving Forces in Compliance and Technology”
“Many industries experience driving forces, which shape the landscape for all players. What major drivers are there in financial services today?”
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United thinking
OneUnited Bank is the US’s largest African American owned bank, and serves urban communities in LA, Miami and Boston, as well as offering a nationwide internet banking service. FST spoke to CIO James Barry
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Capital investment
FST meets Gregor Bailar, CIO of fast-growing banking giant Capital One Finance, to discuss his organization’s rise to the top of the financial services tree.
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Staying one step ahead of the enemy
Online crime is a re-occurring headache that financial institutions have to tackle day-in, day-out. Chris Young, VP and General Manager of Consumer Solutions at RSA, speaks to FST about this ongoing menace.
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Business as usual?
Doug Johnson of the American Bankers Association discusses ways to approach business continuity. “It’s all about flexibility,” he says.
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The rise of the machines
The traditional role of the branch in banking has changed forever as branches across the country are being transformed into sales and service centers.
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Keeping insiders out
Mike Lee, CEO, ATMIA and Founder of the Global ATM Security Alliance, speaks to FST about the continuing problem of insider fraud.
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ATM access management systems: the intelligent solution
Sargent and Greenleaf’s Vice President Financial Products, Tom Hartmann, outlines how the company’s A-Series ATM access management system simplifies ATM security while providing greater accountability and control of operations.
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The two-minute interview
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Trade secrets
How Event Stream Processing technology is proving invaluable for financial institutions.
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Quick fire
Exclusive: Steve Rubinow, CTO of the NYSE Group, talks growing data volumes, past and future mergers, and combining corporate cultures.
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Start small… think big
Looking to invest? Investment guru Marc Faber, editor of the Gloom Boom & Doom Report and author of the best selling ‘Tomorrow’s Gold’ explains how.
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How loyal are your customers?
Richard Bee, Director of Sage CRM, reveals the secrets to selecting the right CRM solution
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Don’t box me in
How can I achieve that all-important competitive edge? Flexible and customized customer relationship management software, says Onyx Software’s Janice Anderson.
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For the record
Anthony Smith, SECOR Financial Services Solutions, on why compliance is so vital – and so beneficial – for organizations.
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The future of ATM software
FST speaks with Aravinda Korala, CEO of KAL
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The art of compliance
Melillo Consulting is a business and technology systems integrator providing integrated IT solutions for enterprise-level customers.
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Fresh ideas for traditional banking
The Greater Buffalo Savings Bank was founded in 1999 with the motto ‘banking, the way it used to be’ and has been positioned as a local community savings bank for the Western New York region. FST met up with co-founder and CEO Andrew Dorn to find out more
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Technology leadership
With Bank of America Securities’ Steve Santini
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