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Learn about Microsoft's business units and Board of Directors, get contact information, locate a sales office, find out how to participate in the Microsoft Vendor Program, or view our latest advertisements.
Read More
Moody's is an essential component of the global capital markets, providing credit ratings, research, tools and analysis that contribute to transparent and integrated financial markets.
Read More
Blog
Chairman, GDS International
Sales and the 'Talent Magnet'
A lot is written about being a ‘Talent Magnet’, either as a company, or as President. It’s all good practice – listen, mentor, reward, provide clear goals and career maps. Good practice for the employer, but what about the employee?24 May 2011
White Papers
- HDFC Bank: Multichannel Integration
- Solution for the Shrinking Mainframe Batch Window
- Cost out from financial software product lifecycle
- Paetec - More than Money
- Risk Management Systems
- TUI Travel - Developing A Leading Edge Treasury System
- Marquis - 10 Keys to Success with CRM
- Building a strong business with ACL
- AimPoint - Next-Generation Secure Web Gateways
- Untapped Market for Mobile Banking Among Offline Consumers
Focus Area: Better Customer Experience
Grassroots banking
Since its emergence in the early seventies Commerce Bank’s philosophy has always been to put the needs of the customers first. Today, it’s a business riding an upward curve with its flexible and innovative approach to banking. FST tracked down Executive Vice President Linda Verba to discuss the banks’ cult-like following among its “crazy fans” and building brand loyalty through legendary customer service.
Dial Connection
For nearly two decades, Dial Connection has been delivering Call Center productivity solutions to the Banking, Collections, Mortgage, Fund Raising, Home Improvement, Medical, Entertainment, Service Bureau, and Manufacturing sectors.
Workforce optimization in the financial services environment
Paul Stockford, Chief Analyst at Saddletree Research argues the case for smarter working for a bank’s contact center.
Don’t count on satisfied customers…
By Eric Camulli, Director of Technology, Virtual Hold Technology
Source: www.usfst.com© 2012 GDS Publishing Ltd. All rights reserved.