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Issue 3

Issue 3 E-magazine
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Blog

Spencer Green
Chairman, GDS International

Sales and the 'Talent Magnet'

A lot is written about being a ‘Talent Magnet’, either as a company, or as President. It’s all good practice – listen, mentor, reward, provide clear goals and career maps. Good practice for the employer, but what about the employee?
24 May 2011
Customer-centric Technologies
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Customer-centric Technologies

Capital investment


FST meets Gregor Bailar, CIO of fast-growing banking giant Capital One Finance, to discuss his organization’s rise to the top of the financial services tree.

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How to: improve service delivery


John Broderick, CEO and CFO of Cicero, Inc., looks at how to meet the higher levels of service delivery.

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Up Front Submission:


“Know what you don’t know … but should”

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Voice, Contact Center AN D Speech Recognition — Important Points to Consider


Getting ahead of the competition in the financial services industry requires a company-wide focus on achieving your business objectives.

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Operations in a Post Check 21 Environment


What to Expect and How to Manage the Transformation

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