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Learn about Microsoft's business units and Board of Directors, get contact information, locate a sales office, find out how to participate in the Microsoft Vendor Program, or view our latest advertisements.
Read More
Moody's is an essential component of the global capital markets, providing credit ratings, research, tools and analysis that contribute to transparent and integrated financial markets.
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Blog
Chairman, GDS International
Sales and the 'Talent Magnet'
A lot is written about being a ‘Talent Magnet’, either as a company, or as President. It’s all good practice – listen, mentor, reward, provide clear goals and career maps. Good practice for the employer, but what about the employee?25 May 2011
White Papers
- HDFC Bank: Multichannel Integration
- Solution for the Shrinking Mainframe Batch Window
- Cost out from financial software product lifecycle
- Paetec - More than Money
- Risk Management Systems
- TUI Travel - Developing A Leading Edge Treasury System
- Marquis - 10 Keys to Success with CRM
- Building a strong business with ACL
- AimPoint - Next-Generation Secure Web Gateways
- Untapped Market for Mobile Banking Among Offline Consumers
Focus Area: CRM
Capture and automation: Improving customer service while reducing costs
Restructuring, consolidation and volatility are driving significant structural changes in the investment and retail banking sectors. Banks are responding by actively looking for ways to improve liquidity, restore investor confidence, increase customer retention and better compete for deposits. They recognize the need to streamline business processes to better support their clients during account opening, loan origination, mortgage processing and portfolio management.
Beyond the cloud
Cloud-based CRM has significant advantages. However, you have to do more than put your CRM System on the cloud if you want to have a truly successful implementation.
The vanishing checkout lane: will today’s point of sale satisfy tomorrow’s retail customers?
The retail point of sale is fundamentally changing. It is moving from traditional checkout lines to wherever the customer may be: shopping on the Internet, walking a store’s aisles, traveling or lounging on the beach. Are you prepared for what this means to capturing and retaining customers?
Core communications
Meaningful communications are the lifeline between financial firms and their clients. How do you make this a core capability of your business? Doug Cox, Director of North America Enterprise Business, GMC Software Technology, explains.
Deliver an exceptional customer experience across all your channels
Bob Tramontano Vice President of Financial Industry Marketing at NCR, discuses the challenges and opportunities that lie ahead for retail banking in the age of the multi-channel consumer.
Source: www.usfst.com© 2013 GDS Publishing Ltd. All rights reserved.