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Issue 13

Issue 13 E-magazine
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Blog

Spencer Green
Chairman, GDS International

Sales and the 'Talent Magnet'

A lot is written about being a ‘Talent Magnet’, either as a company, or as President. It’s all good practice – listen, mentor, reward, provide clear goals and career maps. Good practice for the employer, but what about the employee?
25 May 2011
CRM
CRM

Whether post- or pre-crisis, customer centricity and cost cutting remain key success factors for Banks


But how can you combine those two initiatives without sacrificing one of them? What looks like mission impossible at first glance may turn out to be a realistic opportunity to re-establish banks’ profitability and consumer trust. It simply requires the understanding of a banks point of view and a customers’ point of view when it comes to customer service, new offerings and programs.

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Held to Accounts: reaching the nation’s underbanked


As the economic recovery drags its heels, the USA’s already sizeable underbanked population threatens to grow. Ian Clover looks at what financial institutions can do to effectively service the needs of this increasingly disconnected section of society.

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The right service for the right customer


How are banks controlling the risks inherent in rolling out new multi-channel solutions, asks Bob Tramontano?

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