But how can you combine those two initiatives without sacrificing one of them? What looks like mission impossible at first glance may turn out to be a realistic opportunity to re-establish banks’ profitability and consumer trust. It simply requires the understanding of a banks point of view and a customers’ point of view when it comes to customer service, new offerings and programs.
As the economic recovery drags its heels, the USA’s already sizeable underbanked population threatens to grow. Ian Clover looks at what financial institutions can do to effectively service the needs of this increasingly disconnected section of society.
How are banks controlling the risks inherent in rolling out new multi-channel solutions, asks Bob Tramontano?