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Issue 12

Issue 12 E-magazine
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Blog

Spencer Green
Chairman, GDS International

Sales and the 'Talent Magnet'

A lot is written about being a ‘Talent Magnet’, either as a company, or as President. It’s all good practice – listen, mentor, reward, provide clear goals and career maps. Good practice for the employer, but what about the employee?
25 May 2011
CRM
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CRM

Break through store clutter, stop traffic and engage customers


How many times have customers been overheard sighing, fidgeting or muttering under their breath in the teller or service line, only to leave in frustration? Once is too many.

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New horizons


After serving military families since 1933, the Navy Federal Credit Union is undergoing a modernization program to meet the needs of its new generation of customers. CIO JERRY HERMES tells Diana Milne what the organization has in store.

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Leveraging pricing excellence in the new era


Regulatory changes and a shifting competitive landscape make it increasingly important to adopt a customer-centric pricing strategy. Frank Rohde explains how Nomis’ pricing solutions anchor profits in dynamic markets.

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Profitable convenience


Bob Tramontano tells FST how banks are responding to ever-increasing consumer needs for multichannel transactions and interactions.

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Keys to success with CRM technology


Jay Kassling talks openly about how Customer Relationship Management (CRM) can benefit from improved CRM technology.

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