In an increasingly crowded marketplace the battle for customer attention is fiercer than ever. Digital signage could be the tool that makes the difference, says David Drain.
How self-service customer care applications are providing ROI, reducing risk and giving more choices. By Kip Heuertz, Program Manager and Analyst at Opus Research
How mobility and greater convenience is fueling speaker verification.By Dan Miller
The deep art of Enterprise Content Management. By Jim Murphy, Research Director for AMR Research
Nicole Singh explains that financial institutions are leading the way in the green buildings market.