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Issue 6

Issue 6 E-magazine
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Blog

Spencer Green
Chairman, GDS International

Sales and the 'Talent Magnet'

A lot is written about being a ‘Talent Magnet’, either as a company, or as President. It’s all good practice – listen, mentor, reward, provide clear goals and career maps. Good practice for the employer, but what about the employee?
25 May 2011
Customer Experience
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Customer Experience

Customer satisfaction is key


An interview with Michael Marcellin, Vice President of Global Product Marketing, Verizon Business.

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Fraud Management with a Competitive Edge Transaction Technology for the Financial Services Industry


Michael Barnes, Director of Contact Center Solutions, Product Marketing, for Verizon Business

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Real time performance mangement


Introduction
If a brick were hurling through the sky with a trajectory sure to strike your head, when would you want to know about it? After it hits you? Immediately before it hits you? Far enough in advance to avoid certain pain?

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Digital buzz


The use of digital signage has taken off in retail – Charles Ansley tells FST how financial services could also use this technology to enhance their customer offer.

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Using a Data-Driven View of Customers to Increase Shareholder Value


In order to acquire and retain profitable customers, banks and other lenders spend hundreds of millions of dollars annually on marketing, advertising, product innovation, branch expansion, and product improvement. Yet banks often lack an understandi

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