FST US 
• Investigating the ECM market Financial Services Technology (US)             • Integration without boundaries Financial Services Technology (US)             • Future visions Financial Services Technology (US)             • Wells Fargo forges ahead Financial Services Technology (US)             • Finding a pricing optimization solution Financial Services Technology (US)             • The subprime crisis Financial Services Technology (US)             • A primer to raise insurer’s location intelligence Financial Services Technology (US)             • Tracking down dirty cash Financial Services Technology (Europe)             • Money talks Financial Services Technology (Europe)             • Criminal minds Financial Services Technology (Europe)
SELECTED ISSUE
COVER: FST US 7
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LEAD STORIES

Wells Fargo forges ahead
Wayne Mekjian, Group Technology Executive and Chief Information Officer of Wells Fargo, discusses how technology has helped the company thrive amid the recent market downslide and how it’s continuing to push the incredible rate of change in the industry. By Leslie Knudson

• Making wealth protection easier
• Grassroots banking
• All articles from "LEAD STORIES" section		 Companies in this issue

BETTER CUSTOMER EXPERIENCE

• EliteEmail.com keeps businesses connected with their customers
• Why banks must fix their pricing process
• It’s a small world after all
• Seeing a “sales uplift” in banking
• Virtual queuing
• Don’t count on satisfied customers…
• The five keys to customer experience
• Dial Connection
• Sales up-lift in banking
• Finding a pricing optimization solution
• The price is right
• Workforce optimization in the financial services environment

CONTENT MANAGEMENT

• Customer contact: enhancing transactional communications
• Bringing financial documents to life: improve how information is shared, consumed and managed
• Squeeze more efficiency and ROI from your Content Management System – High-speed viewing can help
• Reducing ECM Systems TCO with Document Archive Migration
• Extending the value of Financial Services documents
• Enterprise Content Management: getting started
• Keeping your paperwork in order
• ECM: Getting started
• Investigating the ECM market
• ECM: The next big thing?

DATA MANAGEMENT

• How to increase customer retention by using an enterprise feedback management system
• Thriving on high transaction volume
• Metatomix financial services solutions support complex event processing
• Dice Corporation protects with SteelEye Technology
• Complete Data Protection Solutions
• Integration without boundaries
• Getting the most out of data integration
• Enterprise Data Mashups: data integration without boundaries – combine structured, unstructured and web data

INSURANCE

• Legal expense and performance management
• Vendor Management and Cost Control in P&C Claims – Is your claims organization at a disadvantage?
• Technology Providers: are we afraid of our past? 
• eSIGN ANYWHERE™ – Implement one eSignature platform for all your business channels
• A primer to raise insurer’s location intelligence
• Insurance-to-value
• Do business where and when

LEAD STORIES

• Wells Fargo forges ahead
• Making wealth protection easier
• Grassroots banking

PAYMENTS

• Wincor-Nixdorf
• About Discover Financial Services
• How do FFIEC guidelines apply to ePayments?
• An assessment of false positive reduction
• The online banking channel: making it personalized and profitable
• Mastering account conversion technology
• Sweeping the paper out of payment processing
• How one electronic payments provider relied on tested redundancy procedures to assure business continuity
• An untapped market
• The next generation in payments
• Small business banking – heading into the ‘rally years’
• Future visions
• The changing payments landscape
• Early payment discounts – a lucrative cash management tool

RISK & SECURITY

• Improving financial services with server load balancing technology
• ImageNow for Financial Services
• Transitioning from internal risk ratings to probabilities of default
• Reporting cross-border wire transfers: a plea for Common Sense in AML regulation
• Identity proofing finds its voice
• Information Risk Management: a holistic approach to protecting information throughout its lifecycle
• Release Management: bridging the App Dev/IT Ops divide
• New product spotlight
• For banks, customer service is key – How the next wave of Customer Centric Process Management (CCPM) solutions will bolster satisfaction
• Risk mitigation
• Maintaining data security and compliance in the 21st century IP connected world
• PROMISEC: Not installed CESM? – Can you afford to be without it?
• Paying the price of failure
• Rock solid?
• Security A to Z
• Meet the gatekeeper
• “When the economic tide goes out, you get to see who’s been swimming naked.”
• After the storm
• Riding out the storm
• BANKING ON SECURITY IN THE MIDDLE EAST WITH DEDICATED MICROS
• The casualties from the subprime meltdown
• Managing risk with advanced server load balancing
• The subprime crisis
• In safe hands
• The $7 billion man