Dial Connection

Dial Connection’s solutions are built on four core principles:

• The Call Center is an integral component of Customer Relationship Management (CRM). Exceptional customer service is never optional.
  
• Call Center personnel should spend their time using data, not finding data.
  
• Agents in a productive Call Center are speaking with customers, not screening non-productive calls.
• Productivity solutions must be easy to learn and easy to use.

Dial Connection Prospecting and Telemarketing System (DPTS), our Microsoft Windows® based enterprise solution, supports the best practices in Call Center operations using standard PC hardware, non-proprietary databases, and one or more telephony servers.

Dial Connection's Enterprise Software is FTC Compliant in regards to recent legislation signed into law by the FTC. This includes Abandon Rate Control, Abandon Messaging Playing and Do Not Call List Management.

For more information on this feature please contact Dial Connection directly.