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That personal touch
With more and more banks are paying close attention to the issue of customer experience, Forrester Research conducted a detailed study into this business-critical function. FST decided to take a closer look at the findings.
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Jury is out on open loop pre-paid
Chris Allen explains that despite capital being thrown at it, pre-paid is still finding its niche.
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RDC enters the mainstream
Celent’s Bob Meara argues that Check 21 has altered the competitive landscape in ways no other innovation has
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US mobile banking: beyond the buzz
Celent’s Dan Schatt reports on how users are set to take up mobile banking offers in ever increasing numbers, and predicts the appearance of the ‘mobile wallet’ in the not to distant future.
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The business of intelligence
A key challenge for financial services is of extracting understanding and intelligence from the enterprise’s data assets. FST spoke with Bloor Research’s Gerry Brown to bring some insight to the issue.
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Reeling in the victims
Phishing has snowballed into its own highly lucrative industry for fraudsters – an industry that has been linked to organized crime, including drug trafficking and money laundering.
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A question of intelligence
Dan Vesset of IDC tells FST about the how business intelligence (BI) software can help the enterprise with the business of compliance.
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IP telephony management: finding the voice of your enterprise
IP telephony is the hotly debated communication tool of the moment. Despite initial excitement at the potential of IP telephony, many businesses have shied away from this new technology.
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Biometrics: the final frontier in security?
Financial institutions are constantly striving to ensure their networks and processes are as resilient and secure as possible.
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Fighting the fraudsters
In the fight against fraud, sharing of intelligence and information should be one of the biggest weapons in our arsenal. But, as Daniel Schutzer, Executive Director of the FSTC, reports, if we’re not sharing in real-time we could be firing blanks.
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Implementing an information security culture
By John Redeyoff, Director of Information Security, NCC Group
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Better together
Exclusive: Andrew Armishaw, CIO of HSBC Holdings North America, on the importance of aligning business with IT.
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Securing the message
With e-mail remaining the most pervasive means of communication in the financial services industry, organizations are under increased scrutiny to protect both themselves and their customers from fraudulent and improper behavior.
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Analyst’s viewpoint
The need to innovate
Tower Group’s Jim Eckenrode takes a look at differentiation and innovation in banking.
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Renewing the legacy
Financial services companies’ quest for mobility is often hampered by old mainframe technology, says Julian Dobbins, Senior Marketing Development Manager at Micro Focus.
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Performance management
What if every decision made was the right one? Andrew Jorgensen, Senior Partner at Pinnacle Group Worldwide, investigates the possibilities afforded by performance management.
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Business as usual?
Doug Johnson of the American Bankers Association discusses ways to approach business continuity. “It’s all about flexibility,” he says.
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Building brands through ATMs
FST caught up with information design expert Eliot Phillips, the Head of Interactive Design Services at leading brand agency Lippincott Mercer, to find out how the ATM is a key touch point for banks
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